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Leather belts | Customer service

Customer service

Your order:

You can make a pre selection of the belts you would like to see. Use tabs and the navigation to specify your selection. By clicking on the image of a belt you open a page with more information about that specific belt. Click on the desired colour, the desired size and desired number of belts you would like to order. Then you click "add to cart" to be able to pay for your belt. After clicking "add to cart" you can choose to continue shopping or decide to "proceed to cart" and checkout. If you choose to checkout you will enter a screen in which you can open an account if your a new customer. If you allready have an account you can login with your e-mail address and password. If you have made your account you can proceed with your order. Now you come to the order page where you can check your address data and purchase. If all is correct you can continue and choose your preferred payment option. 

After you have placed your order you will automatically receive an order confirmation by e-mail with an overview of the items ordered. As soon as the payment has come through you will receive this e-mail and the order will be processed.

Sending and receiving:

As soon as the payment has come through and the item(s) is (are) in stock we ask PostNL to pick up the mailbox package(s). If the items are not in stock the website will show the expected time it will take us to offer your order to PostNL for shipment. In case you order multiple belts at once we will ship your order when we can complete it. This is why we can offer Free Shipping Worldwide. The total delivery time is dependant on the expedition speed to your desired address.

Returns and exchanges:

Despite our utmost care and control it is still possible you find a defect in the material or in the production proces. We therefore advise you to inspect the goods directly on arrival and if necessary contact us as soon as possible at: info@belts2match.nl.

You have an approval period of 14 workingdays on the item you have ordered in our shop starting from the day of arrival of the item. During this approval period you have the right of withdrawal which gives you the possibility to return the item (unworn) without any obligation. You can return the item to our postal address: Belts2Match, Returns, Bergerweg 61, 1816 BN  Alkmaar, the Netherlands. With your return you should include the bill and the accountnumber (iban/BIC) and name of the bank to which you would like us to rufund your purchase price. After correct return of the unworn item at our address we will refund your account within 5 workingdays. The shipping costs back to us is always payable by the customer. During the approval period you need to be carefull and considerate with the item and only use it in the way that is neccessary to decide wheather you want to keep the item or not. If you do want to excercise the right of withdrawal you can send the item with all delivered attachements in the original package unworn back to us as described above.

Return form

With a return and an exchange of an order you will pay the shipping costs. After we have correctly received the return package we will refund the purchase price.

Return shipping costs are always payable by the customer.

Prices and payments:

All our prices are Dutch VAT included and inclusive shipping and handling costs. Free shipping worldwide!

With Belts2Match payments are trustedly serviced by MultiSafepay en PayPal. These are the most widely used online payment systems for webshops in Europe and the rest of the world.

You can select your desired payment methode (Visa, mastercard, ideal, Paypal, etcetera) and do your payment directly via your own trusted internet environment.

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